Hong Kong enters high-speed rail era

Passengers arriving at West Kowloon Station on Sunday also received special souvenirs from MTRC staff and took photos for their albums.

The Hong Kong rail operator promised to improve on its operational procedures after receiving feedback from passengers.

Some commuters had complained that they were barred from checking-in due to heavy luggage that had exceeded the dimensional or weight requirements.

MTRC Operations Director Adi Lau Tin-shing said he hopes they can be given more time to better their services, and they also will strengthen promotional work on luggage restrictions.