Online popularity follows example of reaching out

"It's true. I'm not as exhausted as medical workers on the front line."

The experience gradually increased Meng's ability to handle pressure, solve problems and deal with different personalities, she says. For example, she learned to communicate better with the neighborhood committee about residents' demands and get presents for the residents who first responded to calls asking them to fetch ration.

"The difficult times and the social distancing have brought residents who only saw one another in passing before the outbreak closer in spirit today," she says.

After Meng said in her video that she missed lunch during work one day, her neighbors who watched the video brought her free food the next day. The residents also donated goods for those in need and took care of the elderly together.

"It's valuable to learn to give, instead of taking it for granted to receive services, and I'll continue to record key moments in my life on the social media platform," Meng says.

Kathy Chen from a foreign-funded company, says she has heard of many volunteers like Meng who have devoted their time and effort to the fight against the COVID-19 outbreak, which shows the "beauty of human nature and resilience of a city amid challenges".