Cars

'Family dinner' honors Mercedes-Benz dealers

By Zhuan Ti (China Daily)
Updated: 2010-06-21 10:20

Klaus Maier (second, right), president & CEO of Mercedes-Benz (China) Ltd, and Christian Schrter (second, left), vice-president of Network Development for Mercedes-Benz (China) Ltd, present 'Best Dealer' awards to three recipients. [Provided to China Daily]

Mercedes-Benz dealers from throughout the country recently gathered at a "family dinner" to celebrate a successful year in 2009.

An awards ceremony held as part of the gala honored 11 Mercedes-Benz authorized dealers in China.

Three leading dealers were named "Best Dealer" for financial measures, new vehicle sales, spare parts supply, service and customer satisfaction.

Awards for "Best Sales Satisfaction" and "Best After-Sales Customer Satisfaction" were bestowed on six dealers that achieved outstanding scores in the automakers sales and customer satisfaction indexes. Three dealers won for "Best in Standard and Audit."

Customary for Mercedes-Benz's high standards, all of the automaker's dealerships are held to strict benchmarks to ensure they provide customers with the best service.

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Dealers are also assessed by a comprehensive scorecard from Daimler AG that evaluates a variety of components.

"First I would like to express my most sincere congratulations and appreciation to our dealers," said Klaus Maier, president & CEO of Mercedes-Benz (China) Ltd.

"It is through the strong partnership between Mercedes-Benz and our dealers that we have been able to achieve exceptional business growth, especially in the first quarter when our performance in China witnessed 112 percent year-on-year growth as the country became the third-largest market for Mercedes-Benz worldwide."

"Looking forward, we will continue to increase our cooperation with an ever-growing dealership network, as well as enhance our management system, to maintain our successful momentum with even higher quality products and service."

"Currently we have established 148 outlets in more than 70 cities nationwide," said Christian Schrter , vice-president of Network Development for Mercedes-Benz (China) Ltd.

"At the same time, in order to ensure that all of our customers are able to experience the standard services from all over the world, we also offer the most extensive internationally certified training to enhance skills of our frontline staff as well as overall performance."