SST: Wired Network, Infinite Service

Prologue: As an electronic equipment manufacturer with world leading technologies, it demands nearly exacting quality requirements for its office network. Even for VPN network deployment of over 30 sites of its subsidiary in China, it still chooses SST, the best network service supplier in the local industry, just like its choice to select AT&T, the world's most powerful carrier, as partner worldwide.

This manufacturer entered China in the early 1970's. After several decades of development, it now has more than 30 subsidiaries in China covering Beijing, Shanghai, Guangzhou, Chengdu, and Xi'an. Despite the gratifying business growth, the subsequent data management is a source of constant worry.

This is because that daily production data from factories in different regions, and CRM&ERP application system data from different office venues, all need remote real-time transmission. What's more, domestic institutions also need to make network connections with other overseas branches.

Since the Internet is a global, open and unmanageable international inter-connected network, transmitting important corporate data on such a network is like grazing sheep without the protection of a shepherd, it will have to confront all potential vicious threats and hidden security hazards, subject to uncontrollable transmission delay and information loss. In order to guarantee internal data to be delivered and shared safely and reliably, choosing MPLS VPN service is the inevitable choice of corporate users, just like choosing SST from among an array of MPLS VPN service suppliers.

Superior QoS and SLA

Mainstream VPN technologies include IPSec VPN, SSL VPN and MPLS VPN, despite their respective features and different application scenarios, the widely acknowledged belief in the industry is that MPLS VPN is better in terms of QoS and security mechanism.

So is SST, among a wide array of domestic and overseas MPLS VPN service suppliers, it boasts outstanding MPLS VPN QoS and SLA. Although this team has no lack of gifted talents, in the final analysis, what plays the decisive role is still management system and transmission resources.

Here, it becomes necessary to introduce SST's two main shareholders: AT&T and China Telecom. One must know that what the two shareholders have brought to SST is not merely investment,there are also impressively good QoS/SLAmanagement, globally connected VPN network and the best transmission resources in Mainland China. It is based on such advantages that SST is able to provide customers with high quality VPN service.

Now look at what SST has done for this manufacturer: Depending on the locations of its sites, and the services being used, SST provided differentiated SLA guarantee:

1. For major or core sites, which transmit key internal data and info, provide golden-grade SLA service for quality guarantee;

2. For non major sites, service availability is silver-grade SLA.

3. Between key sites, SST also provided exclusive line backup, once VPN experiences trouble, the customer can use the exclusive line to transmit data.

Furthermore, as SST has access to global AT&T network resources and local China Telecom network resources, capable of integrating domestic and overseas resources to provide multinational corporations with efficient network services extending beyond geographical boundaries, which can exactly help this manufacturer of automation control and electronic equipment with subsidiaries distributed worldwide to fulfill unobstructed connection between China branch and global subsidiaries, and fulfill VPN QoS and SLA guarantee identical with top-class international standard. All these are key reasons of its selection of SST, and also the reasons that enabled SST to distinguish itself from numerous VPN service suppliers both from home and abroad.

Whole-course one-stop service liberates IT operation & maintenance personnel

Aside from highly reliable SLA guarantee, another reason why this manufacturer favors SST is its whole-course one-stop service.

It's natural that all service suppliers will praise its service as the best, for after all it's their fundamental business. But how do you differentiate the service standard of each service supplier? The answer is detail.

This manufacturer has only very few personnel in China responsible for IT maintenance, yet they need to coordinate and arrange VPN planning and execution for 30 plus separate sites;huge workload aside, the management is a challenge, the network conditions of each site could hardly be uniformly planned, making it inevitable to make repeated investment in resources.

After choosing SST as its partner, SST participated in the entire process from early stage plan design, project execution to late stage operation and maintenance, which not only provided technology support, but also minimized trivial coordination and communication procedures.

1. In early plan design stage, SST engineers conducted field survey and analysis, provided detailed study report to help the enterprise make VPN decision, and finally select the most appropriate line type and band widthto finish uniform planning.

2. In the execution process, SST is responsible for coordinating and communicating with suppliers from different cities across the country and suppliers of different services, the headquarters only needs connection with SST, which greatly saved labor and time cost of the enterprise IT department.

3. In late stage maintenance, SST closely cooperated with this manufacturer to provide technology support. Even if it's midnight, even if the emergency has nothing to do with SST, our operation and maintenance engineers would offer close cooperation, trying hard to locate and remove the source of trouble.

In summary, with the whole-course one-stop service support from SST, this manufacturer finally not only successfully fulfilled seamless and highly reliable internal site connection, but also enjoyed 7*24 operation & maintenance guarantee, which gave it the peace of mind by removing almost all worries.

Decade-long cooperation, from VPN to mobile management

Today, the cooperation between SST and this electronic equipment manufacturer has lasted more than a decade. Day-to-day accrual of tiny details over the decade long relation consolidated its trust toward SST. During this process, SST also developed from acarrier dominated by network services to an integrated service supplier of network and telecommunication value-added services.

Now, as its acknowledgement of SST's high standard services, this manufacturer also handed over overall data center service to SST for management. SST didn't let down its trust. In order to ensure the data center's seamless migration, SST deployed physical link from the old data center to the new data center in advance, and made all prior preparations for the manufacturer, so as to enable it to complete data migration without affecting its normal work schedule, as it turned out, all its subsidiaries were completely unaware of the switching process.

After that, SST also built up mature data center security and protection system, complete with hardware firewall, software security configuration, and personnel allocation, in order to endure enterprise data security.

Furthermore, SST also provided mobile device management (MDM) solutions catering to the current BYOD trend to this manufacturer, aiming to fulfill link path from terminal to infrastructure.

When quality becomes a natural thing, trust evolves into dependence. Consequently, it's no wonder that this manufacturer consistently gave SST very high satisfaction degree score in a recent third-party service satisfaction survey.

It's like the old saying: A good friend lasts a life time.