Online clothing, appliance buyers finding many causes for complaint
By Wang Wen and Jin Zhu | China Daily | Updated: 2012-03-15 07:50
Online shopping drew the largest number of complaints in the e-commerce industry last year, according to a report released on Wednesday.
The China Electronic Commerce Research Center, an independent research institute based in Hangzhou, Zhejiang province, collected about 100,000 complaints related to e-commerce via its online platform.
It found that 52 percent of the complaints involved online shopping, far outstripping other activities such as group purchases.
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