Experts called for an overhaul of business practices that violate the newly revised consumer law, specifically a new clause in the recently passed regulation that prevents consumers from being charged hidden fees.

In the first revision to the Law on the Protection of Consumer Rights and Interests since it was enacted in 1994, a new clause states that business owners should not violate the rights of consumers with hidden fees or special exceptions. Business owners must also warn customers of their exceptions before a transaction takes place.

For instance, most airlines compensate passengers only 100 yuan ($16) for each kilogram of luggage that was lost.