Time-consuming procedure, hidden fees dent Britain's image as shopping destination

Tourism experts and overseas visitors, including those from China, have criticized the United Kingdom's tax-refund system for being too complex and time-consuming.

The system, in place since 1995, allows tourists from outside the European Union to claim back valued-added tax on any purchases made in the country upon departure. Yet critics argue that it is threatens to hamper the UK's bid to become a major shopping destination.