您現在的位置: > Language Tips > Survival English > Business English  
     





     
    否定答復理賠要求案例
    [ 2006-08-07 09:34 ]

    我們已經講過否定答復理賠要求所應遵循的原則,這次我們來比較一下合適的答復與不合適的答復,希望能給大家一些借鑒。

    A poor example:

    Dear Sirs

    This will acknowledge your letter of June 20. Our company policy and the construction agreement do not allow us to accept the responsibility for the poor air conditioning resulting from the inadequate window frames applied.

    Please check your original correspondence and your copy of the agreements, you may easily find that problems caused by inadequate materials used are entirely your own responsibility.

    It there are any further questions, please don't hesitate to write us.

    Yours faithfully

    這封回復寫得糟糕至極。信的開頭只是簡單的說根據公司政策不能賠付,卻沒有給出證據。在指出對方的錯誤時,語氣和語言都非常offensive,讓人不快。最后一句話則暗示這個事情還沒有解決。

    對于這樣的回復,首先要給出充分的證據,說明責任不在己方;其次在指出對方錯誤的時候應該用第三人稱、客觀的語氣和言辭;然后應該盡可能的提出解決方案。

    Good example

    Dear Sirs

    You are right! Good accommodation is the most important thing for our hotel customers. We show much concern on what you described in your letter that the air conditioning of the newly built hotel does not hold up as well as expected.

    After receiving your letter, we immediately sent our representative and technician in your city to look into the matter. They checked the material in the store from which you bought the frames. They found that the window frames you purchased are made from an alloy of aluminum and iron.

    Although this kind of material was one of the most durable types available, the store owner followed the manufacture's recommendation and included an instruction on each pad of the frames - "Attention: Because of potential buckling of this material in extremes of hot or cold, we recommend applying these frames to inside-house windows." However, while fixing window frames, our workmen were told to use what you supplied for all windows including those facing outside. Obviously, the fact was ignored that the local outside temperature in summer is always up to 45 degrees centigrade. Meanwhile our technician also inspected the construction work of the frames. They indicated that what our workmen did exactly stuck to the procedures stated in the contract. For details, please refer to the Inspection Certificate issued by the construction supervisor appointed by our two firms. We, therefore, feel no difficulty in concluding that the poor air condition of the hotel traces to the inadequate window frames you supplied.

    We have already asked the chief engineer from our representative office to examine the problem at no expense to you. We feel confident that he may be able to suggest something that will help.

    Yours faithfully

    (例文來源:《國際商務寫作教程》,對外經濟貿易大學出版社 英語點津 Annabel 編輯)

     
     

     

     

     
     

    48小時內最熱門

         

    本頻道最新推薦

         
      招聘起因:我需要一個助手
      如何否定答復理賠要求
      怎樣郵件通知應聘者面試
      拒絕訂貨常用表達
      “吃吃喝喝”的英文表達






    中文字幕乱码一区二区免费| 伊人久久综合无码成人网| 中文有码vs无码人妻| 中文字幕人妻无码一夲道| 日韩精品无码一本二本三本| 久久久99精品成人片中文字幕| 免费无码午夜福利片| 少妇人妻偷人精品无码视频新浪| 日韩乱码人妻无码中文视频| 亚洲AⅤ无码一区二区三区在线 | 亚洲Av无码专区国产乱码不卡| 亚洲中文字幕无码永久在线| 天堂√在线中文资源网| 亚洲AV无码之日韩精品| 97无码免费人妻超级碰碰夜夜| 中文有无人妻vs无码人妻激烈| 久久精品?ⅴ无码中文字幕 | 亚洲gv天堂无码男同在线观看| 精品亚洲A∨无码一区二区三区 | 亚洲AV无码久久| 日韩精品无码人妻一区二区三区| 久久国产高清字幕中文| 无码人妻精品中文字幕免费东京热| 国产成人无码精品一区在线观看| 亚洲AV无码久久精品狠狠爱浪潮| 亚洲精品午夜无码专区| 亚洲精品无码MV在线观看| 国产成年无码AV片在线韩国| 毛片免费全部播放无码| 久久亚洲精品成人无码网站| 日韩精品无码视频一区二区蜜桃| 中文字幕亚洲综合久久菠萝蜜 | 亚洲精品无码永久中文字幕| 中文字幕专区高清在线观看| 无码人妻一区二区三区免费视频 | 国产成人亚洲综合无码| 波多野结衣AV无码| 丰满岳乱妇在线观看中字无码| JLZZJLZZ亚洲乱熟无码| 亚洲AV无码乱码在线观看| 中文字字幕在线一本通|