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Some 1,400 chief information officers from companies across the United States to come up with the most baffling questions their help desks or technical support teams had ever received.
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Computer help desks are used to fielding oddball requests but sometimes the questions leave even the best of them stumped.
Such as: "Why isn't my wireless mouse connected to the computer?"
Or: "Can you reset the Internet for me?"
Then there was the questioner who asked: "Where can I get software to track UFOs?"
Robert Half Technology, a provider of information technology professionals based in Menlo Park, California, asked 1,400 chief information officers from companies across the United States to come up with the most baffling questions their help desks or technical support teams had ever received. Among the more unusual were:
-- "My computer is telling me to press any key to continue. Where is the 'any' key?"
-- "Can you rearrange the keyboard alphabetically?"
-- "My daughter is locked in the bathroom, can you pick the lock?"
-- "Can you tell me the weather forecast for next year?"
-- "Can you install cable TV on my PC?"
Then there was the computer user who confused the CD-ROM drive with a drink holder and asked: "How do I get my computer's coffee-cup holder to come out again?"
Katherine Spencer Lee, executive director of Robert Half Technology, said such queries were a test of the skills of the help and technical support desks.
"These unusual requests highlight the need for technical support personnel to also demonstrate patience, empathy and a sense of humor," she said.
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(Agencies)
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幫用戶解決電腦問題是電腦技術(shù)支持的主要職責(zé)，但有時(shí)用戶提的問題甚至把IT精英們都給難倒了。
比如：“為什么我的無線鼠標(biāo)沒連在電腦上？”
再如：“能幫我重啟一下網(wǎng)絡(luò)嗎？”
還有人會(huì)問：“在哪能下載追蹤UFO的軟件？”
總部位于加州門羅園的“羅伯特1/2”IT咨詢公司日前對(duì)美國(guó)各地的1400位公司IT主管進(jìn)行了一項(xiàng)調(diào)查，讓他們列出公司的技術(shù)咨詢或支持部門所遇到的“最難回答”的問題。其中包括：
“電腦提示：請(qǐng)按任意鍵繼續(xù)。這個(gè)任意鍵在哪？”
“你能將鍵盤按字母順序重排嗎？”
“我女兒被鎖在浴室了，你能開鎖嗎？”
“能不能幫我查查明年的天氣預(yù)報(bào)？”
“能幫我在電腦上安裝有線電視嗎？”
還有一位用戶將光盤驅(qū)動(dòng)器（CD-ROM）與一種杯架混淆了，問曰：“怎么把電腦上的咖啡杯架弄出來？”
“羅伯特1/2”IT咨詢公司的執(zhí)行官凱瑟琳?斯賓塞?李說，這些問題對(duì)于技術(shù)人員來說的確是個(gè)考驗(yàn)。
她說：“技術(shù)人員在解答這些問題時(shí)，一定要有耐心，要理解用戶，還要有些幽默感。”
（英語點(diǎn)津姍姍編輯） |
