久久久无码人妻精品无码_6080YYY午夜理论片中无码_性无码专区_无码人妻品一区二区三区精99

chinadaily.com.cn
left corner left corner
China Daily Website

Bank customers' satisfaction up

Updated: 2012-07-11 10:29
By Wang Xiaotian ( China Daily)

Customer satisfaction with retail banks in China has improved this year due to "significant" increases in satisfaction with fees and problem resolution, according to a survey released by JD Power Asia Pacific Inc on Tuesday.

Overall satisfaction in 2012 improved by two points to 687 on a 1,000-point scale from 2011, after having experienced an eight-point decline in 2010, the company said. Customer satisfaction with fees increased by 38 points, and on transactions it rose by 31 points, while satisfaction with problem resolution improved 59 points from 2011.

"The cancellation of 34 items regarding service fees, announced in 2011 by the banking regulator, is likely to have influenced the improvement in satisfaction with fees among customers in China," said Steven Zou, senior manager of financial services at the company.

Satisfaction with large commercial banks increased seven points from 2011, while satisfaction with joint-stock banks declined by four points, primarily because of a decline in satisfaction with problem resolution and accommodations, it said.

Satisfaction with six overseas banks, including HSBC, Citibank and Standard Chartered Bank, fell below average both among general and VIP clients. A total of 6,651 retail-banking customers in 16 cities were questioned in the survey, which examined the operations of 24 banks in China.

Shenzhen Development Bank ranked the highest in customer satisfaction, followed by China Everbright Bank and China Merchants Bank Co Ltd. Shanghai Pudong Development Bank Co Ltd ranked the highest among customers with VIP accounts.

Among customers of the highest-performing banks, 44 percent said they "definitely will not" switch to a different lender. In addition, 51 percent of those customers said they will use other products from the same bank, and 49 percent said they "definitely will" recommend the bank to others.

The survey measures customer satisfaction regarding transactions, product offerings, account information, accommodations, fees, and problem resolution.

While bank customer satisfaction is on the rise in China, a significant gap in overall satisfaction levels still remains between China and the United States, said Rockwell Clancy, vice-president of global financial services at JD Power and Associates, parent company of JD Power Asia Pacific.

"While transactions are important satisfaction drivers across markets, fees have emerged as the most important in China. In-person and ATM transactions account for much of the satisfaction gap between Chinese and US customers."

Clancy said there are more issues in China with branch appearance and ATM availability, and branch satisfaction gaps continue to be driven by longer waiting times and poorer service.

wangxiaotian@chinadaily.com.cn

Bank customers' satisfaction up

 
8.03K
 
...
...
...
久久久无码人妻精品无码_6080YYY午夜理论片中无码_性无码专区_无码人妻品一区二区三区精99

    国产亚洲欧美在线| 亚洲国产精品综合小说图片区| 大桥未久av一区二区三区中文| 国产精品午夜电影| 色综合天天狠狠| 亚洲bt欧美bt精品777| 日韩欧美电影一区| 国产v综合v亚洲欧| 一区二区激情视频| 欧美一区二区精品久久911| 国产一区激情在线| 亚洲欧美一区二区三区极速播放 | 国产99久久久精品| 亚洲精品第1页| 91精品福利在线一区二区三区 | 久久综合九色综合欧美98| 成人av网站在线| 亚洲高清中文字幕| 精品国产髙清在线看国产毛片| 波多野结衣视频一区| 亚洲狠狠爱一区二区三区| 日韩免费电影网站| 波多野结衣亚洲| 日韩成人午夜电影| 中文字幕精品一区二区三区精品| 精品视频1区2区3区| 国产精品资源在线观看| 亚洲一区二区三区在线播放| 精品1区2区在线观看| 91影视在线播放| 毛片一区二区三区| 亚洲日本中文字幕区| 日韩丝袜情趣美女图片| 91蜜桃在线观看| 九九在线精品视频| 亚洲一线二线三线久久久| 欧美精品一区二区三区很污很色的| 一本大道综合伊人精品热热| 国产原创一区二区三区| 亚洲国产裸拍裸体视频在线观看乱了 | 国产成a人亚洲精品| 亚洲一区二区精品视频| www国产精品av| 色88888久久久久久影院野外 | 在线看日本不卡| 国产精品 欧美精品| 午夜精品福利久久久| 国产精品久久毛片av大全日韩| 日韩一区二区在线播放| 91国产精品成人| 国产成人综合自拍| 秋霞影院一区二区| 一区二区三区成人| 国产精品天美传媒| 日韩免费观看高清完整版| 欧美偷拍一区二区| 成人激情小说乱人伦| 九色porny丨国产精品| 亚洲国产精品久久久男人的天堂| 国产亚洲人成网站| 欧美成人高清电影在线| 精品视频在线免费| 91在线观看污| 国产成人av电影在线播放| 久久精品国产亚洲高清剧情介绍| 亚洲一级不卡视频| 亚洲品质自拍视频| 中文字幕第一页久久| 欧美精品一区二区蜜臀亚洲| 在线观看91精品国产麻豆| 色先锋资源久久综合| jvid福利写真一区二区三区| 国产剧情一区在线| 精品一区二区三区日韩| 喷白浆一区二区| 午夜精品在线看| 亚洲影视资源网| 一区二区三区在线视频观看58| 国产精品传媒在线| 国产女人水真多18毛片18精品视频| 精品国产免费人成电影在线观看四季| 欧美肥胖老妇做爰| 在线播放欧美女士性生活| 在线免费观看一区| 91日韩精品一区| 91丝袜国产在线播放| 91在线观看美女| 99re热视频精品| 99久久伊人网影院| 成人av电影免费在线播放| 成人亚洲一区二区一| 成人精品在线视频观看| 粉嫩欧美一区二区三区高清影视| 国产精品系列在线观看| 国产精品一区二区91| 国产一区高清在线| 国产不卡视频一区二区三区| 国产精品一区二区果冻传媒| 国产91清纯白嫩初高中在线观看| 国产精品一二三区| 国产成人精品三级| 国产91精品一区二区| 成人一区在线观看| aaa国产一区| 色婷婷综合视频在线观看| 91久久久免费一区二区| 欧美中文字幕亚洲一区二区va在线 | 91免费观看国产| 在线中文字幕一区二区| 91行情网站电视在线观看高清版| 欧美最新大片在线看| 欧美久久久久久蜜桃| 日韩视频一区二区三区| 久久美女艺术照精彩视频福利播放 | 成人不卡免费av| 91丝袜呻吟高潮美腿白嫩在线观看| 一本久道中文字幕精品亚洲嫩| 在线观看视频一区二区欧美日韩| 欧美日韩在线三级| 欧美一区二区三区的| 亚洲精品一区二区三区香蕉| 国产色综合一区| 亚洲欧美色图小说| 亚洲成人福利片| 久久黄色级2电影| 国产成人一区在线| 色欲综合视频天天天| 欧美日韩大陆在线| 久久日韩粉嫩一区二区三区| 国产精品美女久久久久久久 | 国产精品18久久久久久vr| av午夜精品一区二区三区| 91精品1区2区| 日韩三级精品电影久久久 | 欧美激情中文字幕| 一区二区三区中文在线| 日本中文一区二区三区| 国产成人亚洲综合色影视| 色又黄又爽网站www久久| 91精品国产乱| 中文字幕av一区二区三区| 亚洲一区二区三区精品在线| 久久精品999| 91影院在线观看| 日韩亚洲欧美一区| 国产精品第13页| 日韩电影免费在线观看网站| 粉嫩一区二区三区在线看| 欧美性大战xxxxx久久久| 精品国产一区久久| 亚洲啪啪综合av一区二区三区| 青青草91视频| 丰满白嫩尤物一区二区| 欧美军同video69gay| 日本一区二区免费在线| 亚洲午夜视频在线观看| 国产一区二区三区黄视频| 在线观看免费一区| 久久综合色8888| 亚洲影视在线播放| 国产精品亚洲一区二区三区妖精 | 石原莉奈一区二区三区在线观看| 国产剧情在线观看一区二区| 欧美在线播放高清精品| 久久久久久久性| 亚洲444eee在线观看| 成人综合婷婷国产精品久久蜜臀| 欧美区视频在线观看| 国产精品日日摸夜夜摸av| 青娱乐精品在线视频| 99riav久久精品riav| 欧美刺激午夜性久久久久久久| 亚洲女女做受ⅹxx高潮| 国产一区二区视频在线| 欧美日韩精品是欧美日韩精品| 国产精品色哟哟网站| 日本不卡1234视频| 在线看国产一区| 国产女主播一区| 美女免费视频一区二区| 在线一区二区三区四区| 国产日本亚洲高清| 麻豆精品在线播放| 欧美系列日韩一区| 中文字幕欧美一区| 国产美女在线观看一区| 69av一区二区三区| 一级中文字幕一区二区| 粉嫩aⅴ一区二区三区四区| 日韩免费观看高清完整版在线观看| 亚洲综合视频网| 99国产精品久久| 国产日韩成人精品| 麻豆精品在线播放| 在线播放91灌醉迷j高跟美女| 一区二区三区日韩在线观看| www.久久精品| 国产女主播视频一区二区| 韩国女主播一区| 日韩欧美国产午夜精品|